A very relaxing and pleasant experience overall. They were able to put together a really great deal, I thought, right up front. A nice trade-in value for my 2020 Jeep, along with their Employee Pricing promotion really left me with no reason not to trade. My new Explorer ST is exactly what I wanted. I’m also very impressed with service as well, for added options.

All was well and the experience was a good one. Billy did a great job helping us out with the entire process. It has been a week and we still have not received the license and title paperwork, but I assume it will come soon. The only advice would give is that for a customer coming from out of town, research on the vehicle being purchased should be completed by the sales staff before arriving to complete the purchase. Again, overall good experience and would recommend.

was fine when I went there , could wash car for going into service next time

Pleasant and consultative about extended warranty and service options! Highly recommended. The vehicle was nicer than the pictures!

The easiest car buying experience ever! From the price of the vehicle to the amount they gave me for my trade.....it was fantastic!!

Mark Roncone was very helpful, friendly, competent, and pleasant. We got the vehicle we wanted without being pushed or ripped off. Thank you. Highly recommended.

Mark London's was very helpful, and friendly. He went above and beyond to make certain all questions and concerns were addressed.

I recently purchased a vehicle from this dealer, and it was a great experience. Ron was really good and made the process smooth.

I already had an appointment with another dealer to purchase a F150. I stopped by Rod Baker Ford since it's on the way and wanted to know if they can beat the out the door price I had for the packages I wanted. They did so fairly quickly by removing dealer options I did not want. The entire process went smoothly. I did have to go back because the tie down cleats were missing in my truck, but they got those to me quickly.

They treat me good especially being that I am on a fixed income they worked with me to work out a deal Anthony was very good and professional sales person

We saw the vehicle we wanted on the internet at a very competitive price at Rod Baker Ford and called. Matthew Pollock provided the information and verified the price and said that there was one additional cost for a dealer installed piece of equipment. This price was actually less than other dealers in the northwestern part of Chicago land and a local dealer that we first visited that ended up misleading us on the phone on their internet price. We went to the dealership and they honored the price. They also provided a fair price for our trade in after some negotiations. Matthew was very pleasant to work with, very straight forward, and helpful. We would recommend him to our family and friends and appreciate that the dealership did not put a misleading price on their website.

Everything went very smooth while purchasing my vehicle. I had a great experience with Mark.

Easy to use, no pressure car buying situation. I went to 3 other dealerships prior to this one and knew I wanted to spend my money here on a car. Thanks Matt for a great experience.

There is alot of people who may say good or bad, so ill just give you the exact details of my experience and you be the judge of it: I went for a coolant leak, which was obvious, pointing out to them the exact location where it was dripping, telling them to look and do it thru warranty, they came out saying it is not covered because it is just a hose and were charging me 550 for a hose replacement mind you on top of the coolant system. i checked that hose was completely dry (no idea how they did a pressure check and saw coolant leaking and then it got dried in a matter of minutes), i told them no it is not that and i need to talk to warranty. they still charged me 100 for diagnostic even thought i pointed what i need and didnt need their diagnostic. At the same appt i asked them to do a differential fluid change they said 198$ when done it turned into 245 guving me the xx that they need to use different fluid and this is why it is more. Any way the idiot who handled it it all is Patrick shampine, so if you have alot of $ to throw away go see them.

I was not satisfied with the way the extended warranty was presented. The dollar amount was never talked about. Just the monthly payment.